How the inspection works
Before they arrive
Inspections are unannounced. The EHO arrives during business hours with a legal right of entry. You cannot refuse. A typical inspection takes 1-3 hours depending on the size of your business.
What they do
The inspector walks through the premises, observes food handling in real time, checks temperatures with their own thermometer, reviews your documentation, and may ask staff questions about procedures. They take photographs and may collect food samples.
After the inspection
The EHO discusses findings before leaving. You receive a written report with scores for each category and any required actions. Your rating is published on the FSA website within about 28 days. You have 21 days to appeal.
They test your staff. EHOs may ask any team member about hand washing, allergens, or temperature procedures. If front-of-house staff cannot answer basic questions, your Confidence in Management score drops — even if the paperwork is perfect.
How scores become your rating
Each category is scored independently. The three scores are totalled, but one badly performing area caps your overall rating regardless of the total.
Management is the killer. A score of 20 or 30 in Confidence in Management alone can drag you to a 1 or 0 — even with perfect food handling and a spotless kitchen. This is where most businesses lose marks: missing diary entries, no 4-weekly reviews, outdated SFBB pack.
Inspection frequency
- New businesses: within 28 days of registration
- High-risk: every 6 months (previous low ratings, complex operations)
- Medium-risk: every 12-18 months
- Low-risk: every 2-3 years (consistently high ratings)
Your risk category is determined by the type of food you handle, your previous inspection results, and the vulnerability of your customers.
Related guides
- SFBB Guide EHO Checklist 14 Allergens Guide — how to fill in your Safer Food Better Business pack
- How to improve your rating — quick wins and action plan
- Ratings explained — what each 0-5 rating means
- Ratings near you — see how neighbours score